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Our patient safety

Throughout the outbreak of Covid-19, our first priority has been, and continues to be, the wellbeing of all of our patients and colleagues.

What a visit to {my}dentist will be like during Covid-19

When you do attend the practice, there will be some new protection measures in place. We understand that some of these might seem a little strange at first, so please read on to see how you can help us keep everyone safe.
  • reception

    After speaking with you on the phone we will advise if a face-to-face appointment is needed and our friendly receptionist will book you in and explain the arrival process to you. If you can, we may ask you to pay over the phone and complete some registration forms via email prior to your visit.

  • phone

    On the day of your appointment when you arrive at the practice you will be asked to call us. Please wherever possible come to the practice alone. A nurse will then greet you at the door.

    When you visit us remember:
    Wear a face covering.
    Bring minimal belongings and a plastic bag to put them in.

  • sanitiser

    You will have your temperature checked and will be asked to use our hand sanitiser.

  • temperature-bad

    If your temperature is over 37.8 degrees you maybe asked to attend another practice or attend on a different day.

  • temperature-ok

    If your temperature is under 37.8 degrees our receptionist will check you in and the nurse will take you through to the surgery. You won’t have to wait in the waiting room.

  • form

    Once in the surgery we will confirm your details and check your medical history*. We will then discuss how we can help you and what your concerns are.

  • dentist

    The dentist will proceed with the assessment and agree the best treatment with you and carry out treatment if appropriate and agreed.

  • sanitiser

    The nurses will then lead you out of surgery and ask you to again use the hand sanitiser.

  • payment

    If additional payment is necessary, you can do so at reception, contactless payments are available.

  • exit

    You will then be checked out of the practice ensuring minimum contact with other patients.

We very much appreciate all of your patience throughout this time. We look forward to seeing you again in practice as soon as we are safely able to do so.

*We will record your temperature in your clinical notes. This is to help the dentist assess whether you can continue treatment for this specific appointment, rearrange your appointment for a different date or be referred to another dental practice.