What happens if my treatment costs more than expected?
Firstly, we will make you aware of the situation as soon as it becomes apparent. Secondly, you can choose to have an additional facility to cover the extra costs.
What happens if my treatment costs less than expected?
The remaining balance of your loan will be reviewed by the lender and options for reducing your loan will be discussed.
How often can I use the facility?
You can apply for a payment plan for each course of treatment, subject to status.
How do I complain about my financial product?
If you wish to raise a complaint, please contact our Patient Support Team here.
In the unlikely event, you are still dissatisfied and your agreement is regulated by the FCA, you are entitled to refer your complaint to the Financial Ombudsman Service free of charge. This should be done straight away, but must be within six months from the date of our final response.
Further information regarding the Financial Ombudsman Service can be found on their website at www.financial-ombudsman.org.uk.