Terms and conditions

  • It is a condition to acceptance on the mydentist plan that all patients have good standard of dental health before being accepted onto the plan. New patients shall undergo an initial dental examination with one of our dentists to determine their general dental health. If there are dental treatments required to bring the patient's dental health up to the standard required for the plan, the dentist shall inform the patient what is required and the charges for those treatments. The patient can refuse and cancel the mydentist plan agreement and receive a full refund of any monies paid.
  • By signing up to the mydentist plan you agree to be bound by these Terms and Conditions; you agree to pay all fees on time (collected by direct debit).
  • All payments made are non-refundable under any circumstances.
  • Our standard terms and conditions governing appointment cancellation charges in practice apply.
  • A deposit may be required at the start of any treatment you receive.
  • Full and prompt payment must be made to be eligible to receive the agreed discount.
  • Being a member of the mydentist plan entitles you to receive a 10% discount on all of the treatments carried out by your dentist in the practice that you attend for your dental appointments.
  • The 10% treatment discount cannot be used in conjunction with any other promotion available in practice.
  • You must be 18 years old or over to be eligible to sign up to the mydentist plan.
  • mydentist reserves the right to change or withdraw the plan at any time and with prior written notification.
  • You may not post, distribute or reproduce any copyrighted material, trademarks, or other proprietary information without obtaining owner permission of such rights.
  • If you default on two successive payments, mydentist will inform you that your plan has been cancelled. Insurance cover will cease from the date of the first failed payment and no insurance claims during this period will be paid.
  • If you fail to reinstate payment of the monthly fees and are removed from the plan, any outstanding treatments will be charged at the full price of the original treatment cost.
  • If you cancel your mydentist plan, any outstanding treatment plan that has been estimated utilising the 10% discount benefit will be re-calculated and a new treatment plan will be issued to you detailing the full cost of the treatment.
  • You must cancel your plan in writing giving 30 days’ notice.
  • You will attend the practice when asked to do so for treatment or examination purposes. If you fail to attend an appointment or fail to give your dentist 24 hours’ notice of cancellation, this appointment will count as one of the annual appointments available under the mydentist plan. If you fail to attend the second appointment as well as the first, we shall be entitled to terminate this agreement.
  • The monthly fee and treatment discount does not cover prescription fees or laboratory fees reasonably charged by the dentist, which must be paid in addition. These fees will be clearly detailed in your treatment plan.
  • Monthly fees will be reviewed on an annual basis; mydentist reserves the right to increase these fees giving members at least 30 day’s written notice.
  • Any disputes arising under this agreement shall be settled by arbitration if they cannot be settled through mydentist’s complaints procedure
  • Patient Plan Direct Ltd is responsible for processing your Direct Debit payments for the mydentist plan.
  • Patient Plan Direct Ltd is a company registered in England and Wales (company number 6905458). The registered office address is: Sutton House Ashville Point Clifton Lane Sutton Weaver Cheshire WA7 3FW
  • Patient Plan Direct Ltd is an Appointed Representative of Jelf Insurance Brokers Limited and is authorised and regulated by the Financial Conduct Authority (FCA)
  • Patient Plan Direct Ltd is not party to this agreement and as such have no liability to the Patient.
  • The information contained in the above rules is subject to change without notice. All new terms will be updated on the mydentist website as and when required.