I am delighted to have joined Integrated Dental Holdings (IDH) at this exciting period in its development. In only 16 years, the business has developed from its genesis of just three practices in North West England to now being the largest dental corporate in the world with nearly 500 practices across the UK. But as we know, biggest does not always mean best and industry leaders cannot afford to be complacent. Working in partnership with the National Health Service (NHS), we continue to focus on maintaining the highest clinical standards and excellent customer service by investing in our clinical professionals, staff and our practices, so that we become the provider of choice for patients.
Our ever increasing network of sites and substantial investment in systems development will enable us to innovate and develop our services to meet customers’ changing needs in both private and NHS dentistry. We will continue to ensure that the patient is at the heart of everything we do and strive to deliver “dentistry to smile about”.
Our ambitious five-year growth strategy aims to more than double annual revenues to over £65 million and the number of practices operated by the group to 1,000. This strategy focuses on growth from the continued acquisition of practices, the organic development of our private dentistry business and best in class management of our practice portfolio. Our investment in a range of initiatives to enhance career development opportunities for our clinicians will further improve our engagement with our practice teams and ensure that we achieve our stated goal of being “the dentist’s choice”.
With a high quality Board focused on our enormous commercial opportunities, I am confident that we will continue to deliver a great customer experience whilst expanding our core business and enhancing our offering to deliver a commensurate growth in sales and profits - all this while we continue to strive to deliver clinical excellence throughout the business.
IDH Annual Review 2011-2012 FINAL LR
2011-2012 Interim report
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